Clear expectations. Better learning.

Cancellation & refunds

Updated 23 October 2026. Read these rules together with the syllabus, price, access period and conditions shown for your course before enrollment. For support or a grievance, use our contact form.

Before payment

Your course offer must state its cancellation window, usage conditions and refund initiation timeline before checkout is available. Read those conditions together with your statutory rights. An undisclosed deduction or restriction cannot be added after purchase.

Refund handling

• Report duplicate successful payments so that the duplicate can be investigated and refunded.
• If Asikru cancels a course before delivery, you may choose a full refund; an alternative course requires your agreement.
• For material access failure or content materially different from its offer, contact support for investigation and the appropriate remedy.
• Learner-requested cancellations follow the conditions stated at purchase, subject to applicable law.
• An automated misconduct flag alone does not determine refund entitlement.

Requesting help

Use the contact form with your registered email, course, payment reference and reason. Never provide an OTP, full card number or bank password. We aim to acknowledge grievances within 48 hours and resolve them within one month. Approved refunds normally return to the original payment method. The payment provider or bank's crediting time is separate from the disclosed initiation timeline.

Course access and records

A full refund removes access to the refunded course and can revoke its related certificate after applicable review. Your account shows the refund status separately from the original payment receipt. Keep your receipt and support reference. Statutory consumer rights remain available.